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Guest Services

From airport transfers to lessons, and everything in between

Our aim is ensure that our guests have an unforgettable holiday experience in Niseko, all year round. So sit back, put your feet up, and let us handle all of the small details that will ensure that you have a wonderful stay.

Directly linked to all of Niseko’s top service providers, schools and retailers, M Group’s Online Concierge is able to seamlessly assist with every aspect of your journey. Browse through each category for further information, or click the link below for immediate access to M Group’s wide range of transfer and service options.

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Niseko Restaurants

M Hotel & M Lodge offers easy access to high quality food and drink, excellent service, and a variety of local and international cuisine.


Airport Transfers

As Hokkaido’s major international gateway, there are numerous bus and train transfer options departing from New Chitose Airport that will get you to Niseko.

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Niseko Ski Tours

M Hotel & M Lodge collaborate with the best tour operators in Niseko and Hokkaido, ensuring that you have a premium powder experience you’ll never forget.

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Ski Equipment Rental

Conveniently located in the heart of the village, M Hotel and M Lodge are close to all of the best ski and snowboard rental and retail shops in Hirafu.

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Ski Lift Passes

Your ticket to world famous powder snow: The Niseko United resort consists of four areas: Grand Hirafu, Hanazono, Higashiyama Niseko Village and Annupuri.

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Ski School

Learn all of the skiing and snowboarding skills you need to explore and make the most of the Niseko United mountain.

The perfect place for your adventures to begin

Take advantage of our unparalleled location and spend more time enjoying Japan’s eclectic cuisine, warm culture, and famed powder snow.